Terms and conditions

1.    Fees

1.1 For bookings a non-refundable deposit of £50 must be made at the time of booking.

1.2 For activity bookings made within 8 weeks prior to the intended course date full payment must be made at time of booking.

1.3 All balance payments for bookings must be made 8 weeks prior to the intended course date, failure to do so may result in your booking being voided/cancelled and no refund of your deposit will be given.

1.4 On conclusion of a Private Guiding or hiring of an instructor by another company or organisation booking, or in the circumstances of a cancellation by the Client the outstanding balance is payable in full within 14 days of the date on the invoice. If payment is not received within the specified time, we reserve the right to charge 4% interest above the Bank of England base rate on the outstanding amount or a rate of interest in line with Late Payment of Commercial Debts (Interest) Act 1998 as appropriate.

2.    Cancellation by Client

2.1 Deposits are non-refundable.

2.2 All cancellations and amendments to course bookings within 8 weeks prior to the course date will be liable for the full fee.

2.3 All Private Guiding bookings:

2.3.1      Cancellations made within 6 weeks of the start date of your course will be liable for 50% of the full fee.

2.3.2      Cancellations made within 4 weeks of the start date of your course will be liable for 100% of the full fee.

3.    Cancellation by Granite Trails

3.1 Granite Trails will endeavour to run all courses as planned. However for operational reasons we may have to cancel/amend your booking.

3.2 In the event of cancellation of any booking by Granite Trails, clients will be offered either:

3.2.1      Full refund of the fee paid to Granite Trails; or

3.2.2      Transfer to any other available course/date

4.    General

4.1 All course participants must complete and return a participation form at least 14 days prior to the course or activity start date.

4.2 For U18’s the participation form must be completed and returned by a parent or guardian at least 14 days prior to the course start date or they will not be able to attend.

4.3 All U18’s must be accompanied by a parent or guardian for the duration of the course or activity.

4.4 All course participants are strongly advised to take out appropriate cancellation, curtailment and accident insurance.

4.5 For all bookings please ensure you meet any pre-requisites and/or previous experience specified, before making your booking.

4.6 All final details for Private Guiding bookings need to be advised 14 days prior to the intended course date.

4.7 Granite Trails are not liable for any losses/damage to possession and/or property for the duration of your course.

4.8 The client is responsible for any equipment loaned, by Granite Trails to the client, for the duration of the course. Loss or damage to any of the equipment must be paid for in full by the client.

4.9 Failure to follow instructions may result in you, the Client, no longer being able to participate in the course and in this event no refund of the course fee will be given.

Safety Policy

All courses and activities at Granite Trails are planned and supervised in a way designed to manage the risk of accident to both clients and instructors, while at the same time providing realistic, practical and beneficial training.

Outdoor activities, by their nature, contain a degree of hazard and risk and despite the greatest care accidents may still occur.

All clients on Granite Trails courses and activities should be aware that involvement places them at risk of accident and potential injury, possibly serious or even fatal. Under normal circumstances, unless otherwise informed, it is assumed that clients having enrolled on the course of their choice are aware of and accept the inherent risk associated with the activity.

Instructors are responsible for the safety of their clients during periods of training.  In order to manage the risk, all clients are requested to draw to the attention of the instructor(s) if they are unhappy or feel the activity is beyond their ability.  No client, irrespective of circumstance, is required to undertake any aspect of the training and may withdraw from the course at any time.

Instructors are selected on the basis of their experience and technical ability and will possess the relevant qualities and have received the appropriate training required to deliver the programme.

On rare occasions due to conditions the instructor may decide that to pursue the training on the hill or at the crag is inappropriate. Granite Trails will support the instructors’ decision and we will work to provide relevant training in line with the broad aims of the activity.

During the training provided, instructors will use their reasonable endeavours to evaluate individual clients’ ability and in the unusual event that the instructor deems the clients’ ability is unsuitable for the training taking place, the client will be advised accordingly, and where possible alternative training more suited to their needs may be offered.

In order to facilitate safe practice, would all clients please note that in all circumstances the instructions provided by instructors should be followed.

All clients on Granite Trails courses and activities are required to declare if they have a medical condition or if they are using any medication.

All clients should be physically fit for the course they have chosen.